Subject: LTK1221604739589X - Feedback
From: Subir Chakma <[email-masked]>
To: "Soumaya Zahiri" <[email-masked]>
Date: Mon, 4 Jan 2016 15:24:14 +0530 (IST)

In reference to subject ticket- 

- You have marked the email to Katerina - our customer service manager, therefore, exposing internal emails to customers. Absolutely not acceptable. 

- Subject do not have Suite number, which is otherwise the procedure. 

- Name is big bold letters. Not acceptable per customer service etiquette 

- Content of email is not clear & complete. You informed customer "payment through the Paypal at borderlinx.com". This is definitely not clear, and customer will not know where to send the money (i.e [email-masked]) 

- No reason cited why customer need to pay the money- because the item shipped by him is restricted by his customs and its not our mistake. 

- No empathy for the inconvenience caused due to current situation 

Moving forward, I want a better customer friendly emails in proper format. 

Regards