Subject: VIP players records for 4th Jan 2016
From: Ramananda <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Mon, 4 Jan 2016 14:45:39 +0530 (IST)

Name : cheffie69 (CASINO) 
Type of query : Asking if we extend their casino wager requirement time as they were not able to login due to casino adode issue 
Action taken : Told we will check with tech and casino team to see if we can do anything 
Status : Escalated to Tech Escalation 
Date : 4th Jan 2016 

Name : m6sp2004 (POKER) 
Type of query : Has attached a list of documents for his address verification through email 
Action taken : Thanks player for sending us the documents 
Status : Escalated to secDocumentation 
Date : 4th Jan 2016 

Name : Danvla (CASINO) 
Type of query : Receive email we have credited free $75 Xmas Giveaway casino bonus 
Action taken : Told - this $75 XMas giveaway bonus was added to your casino account and was waiting to be accepted, however, we can see he have decline this bonus. 
Status : Escalate to seniors CS to see if we can re-add the bonus for him 
Date : 4th Jan 2016 

Name : tammy1980 (POKER) 
Type of query : Wish to speed up his withdrawal request 
Action taken : Pass to seniors to speed up 
Status : Escalate to seniors CS 
Date : 4th Jan 2016 

Name : MintBoy (POKER) 
Type of query : Want to purchase ticket with pkr points 
Action taken : Purchase the ticket and deduct pkr points 
Status : Resolved 
Date : 4th Jan 2016 

Name : keken4s (POKER) 
Type of query : want us to speed up his withdrawal request 
Action taken : Forward to seniors CS to speed up for him 
Status : Escalated to Seniors CS 
Date : 4th Jan 2016 
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With Regards, 
MRSingh 

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