Subject: vip queries on 03/01/2015
From: Rahul Kumar <[email-masked]>
To: subir <[email-masked]>
Date: Sun, 3 Jan 2016 23:51:12 +0530 (IST)

Hi sir, 

Username - MintBoy (poker vip) 
Type of query - manual ticket purchase 
Action taken - tickets credited 
Current status - resolved 
Date - 03/01/2015 

Username - pockets31 (poker vip) 
Type of query - bonus 
Action taken - received direct email from us that we will credit him with $15, his name is in the list also, but he logged in game software on 26th while they were required to log in by 20/12. Advised its expired now and we can't do anything. 
Current status - resolved 
Date - 03/01/2015 

Username - DrakaZaGarazhami (poker vip) 
Type of query - deposit problem 
Action taken - getting error > Your access to this feature was limited. Gave link for cashier and asked to try again. It worked. 
Current status - resolved 
Date - 03/01/2015 

Username - Homersmpson (poker vip) 
Type of query - ticket swapping 
Action taken - he had a sunday showndown ticket, due to winterfest next sunday showdown is on 10th Jan, as he can't use this ticket today, he is asking us to replace it with a generic $30 ticket otherwise " if you cant change it i'll just stop using pkr and move to one of the other sites permanently ". Ticket swapped as GWG 
Current status - resolved 
Date - 03/01/2015 

Username - XXzwiebackXX (poker vip) 
Type of query - deposit 
Action taken - disabled card 6390 > it was blocked by card issuer, 
Current status - resolved 
Date - 03/01/2016 

Thank you 
Rahul