Subject: VIP records for 3rd Jan
From: Ramananda <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Sun, 3 Jan 2016 15:00:43 +0530 (IST)

Username : AcesMikeGrenwd (POKER) 
Type of query : Wondering if MTT Ranking is not updated or so 
Action taken : Told our poker ops are looking into it as we are aware it has not been updated 
Current status : Resolved 
Date : 3rd Jan, 2016 

Username : lecyberb0b (POKER) 
Type of query : receiving empty emails from us, has attached screen shot, He is able to see when he reply or forward but cannot click any link given there 
Action taken : Collect his device details including browser version 
Current status : Escalate to techescalation 
Date : 3rd Jan, 2016 

Username : Iseethelight (POKER) 
Type of query : player want us to add tickets for $150 buyin for winterfest championship, says we always add ticket whether it is available in shop or not because he only want to registered with his pkr points 
Action taken : check with seniors and added the tickets, 
Current status : Resolved 
Date : 3rd Jan, 2016 

Username : ArashM87 (POKER) 
Type of query : want to exchange his $75 Winetrfest ticket to any other tickets as there are no Winterfest tournament left 
Action taken : replaced by 3* $25 ticket 
Current status : Resolved 
Date : 3rd Jan, 2016 

Username : chainsawfish (POKER) 
Type of query : chasing VIP cash reward payment for December, 
Action taken : seniors email Jake to check 
Current status : Resolved 
Date : 3rd Jan, 2016 

Username : lykos777 (POKER) 
Type of query : won NEXT $20 Winterfest ticket, but we no longer have $20 buyin winterfest tournament, 
Action taken : Replaced with generic $20 MTT ticket 
Current status : Resolved 
Date : 3rd Jan, 2016 

Username : NuPogodi (POKER) 
Type of query : won NEXT $20 Winterfest ticket, but we no longer have $20 buyin winterfest tournament, 
Action taken : Replaced with generic $20 MTT ticket 
Current status : Resolved 
Date : 3rd Jan, 2016 

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With Regards, 
MRSingh 

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