Subject: Clear your house- Katerina is back next week
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Kartik p . rao" <[email-masked]>
Date: Fri, 1 Jan 2016 22:00:21 +0530 (IST)

Dear All, 

Katerina will be most likely backed on 3rd/4th Jan. 

I want you to keep everything upto date- concierge, claims, L2, AE etc.. 

Keep the house clean. No question asked. 

Concierge- All orders must be upto date, new or placed orders, status update etc...First/last name missing must be sent to IT. All pending UK orders must be sent to Mel. 

Claims- Keep the google doc updated, check pending cases that they are upto date and follow through made on each of them. 

L2- Must see there are no long pending cases going on, either in l2 or agent queue. All pending cases must be reviewed with proper note. Also, see that AR guys are putting proper note. 

Regards