Subject: Re: LTK1221604356481X- Need an explanation
From: Subir Chakma <[email-masked]>
To: "Soumaya Zahiri" <[email-masked]>
Date: Thu, 31 Dec 2015 21:41:21 +0530 (IST)

Hello Soumaya, 

You have put a note on Dec 19. 

Then sumit sent a reminder on 21st. 

DHL replied on Dec 24, clarifying the matter and should have been conveyed to the customer, or escalated further. 

You took the ticket on 28 Dec and did not do anything, but release it as Pending Internal. This is after 4 days DHL replied to the ticket. 

You should have informed customer on the matter. Or, escalated further- did something, but keeping it Pending Internal will not serve any purpose. 

Hope you get my concern. 

From: "Soumaya Zahiri" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, December 30, 2015 9:46:10 AM 
Subject: Re: LTK1221604356481X- Need an explanation 

Please be clearly infomed that I put a note on 19th-December-2015 which says that " WE ARE WAITING FOR A REPLY FROM DHL " so when the ticket arrived back to me after few days I couldn't do anything apart from releasing it as "Pending Internal" since we STILL had NOT got any reply which will allow me to move forward on the case. 

From: "Subir Chakma" <[email-masked]> 
To: "Dhananjay" <[email-masked]>, "Maria" <[email-masked]>, "Ajeet Singh" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Mohammed Babiker Alsayir" <[email-masked]>, "Anand Babu" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, "Jessica yan" <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Ahmedkhaled Ezzeldin Mohamed" <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rafiki Ruchogeza Lucien" <[email-masked]>, "Raj Bhushan Singh" <[email-masked]>, "Sebastian Goeller" <[email-masked]>, "Soumaya Zahiri" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "xin Xuejing" <[email-masked]> 
Sent: Monday, December 28, 2015 10:10:53 PM 
Subject: LTK1221604356481X- Need an explanation 

You guys love playing with the tickets. 
Below is a good example. 

I 'demand' an explanation from each of you why you tend to play with the tickets. If you don't I will call you and seek explanation for not replying and for playing with the ticket. 

NO ONE SHOULD PLAY WITH ANY TICKET. 

LTK1221604356481X 
Create Date: Saturday, July 18, 2015 11:05 AM 
Ticket Status: Pending Internal Action 
Last Event: Incoming Message on Thursday, December 24, 2015 4:38 PM 
Queue Detail: Returned to Queue on Monday, December 28, 2015 6:04 AM 
Error Indicator: Outgoing Message on Sunday, September 27, 2015 8:02 PM 
Details 

Expand all 
Time Stamp Type Details 
Monday, December 28, 2015 3:46 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 3:46 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Eman Sharafeldein.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 3:46 PM Taken Ticket was taken by 'Eman Sharafeldein' . Skill: BX-EN-L1. 
Monday, December 28, 2015 3:42 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 3:42 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Eman Sharafeldein.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 3:42 PM Taken Ticket was taken by 'Eman Sharafeldein'. Skill: BX-EN-L1. 
Monday, December 28, 2015 3:29 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 3:29 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Subir Chakma.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 3:29 PM Taken Ticket was taken by 'Subir Chakma'. Skill: BX-EN-L1. 
Monday, December 28, 2015 8:29 AM Released Ticket was released by 'Soumaya'.Status: Pending Internal Action. 
Monday, December 28, 2015 8:24 AM Taken Ticket was taken by 'Soumaya' . Skill: BX-EN-L1. 
Monday, December 28, 2015 6:29 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 6:29 AM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 6:29 AM Taken Ticket was taken by 'Khaled' . Skill: BX-EN-L1. 
Monday, December 28, 2015 6:04 AM Returned to Queue Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred. 
Sunday, December 27, 2015 4:02 PM Taken Ticket was taken by 'Jaspal Singh' . Skill: BX-EN-L1. 
Saturday, December 26, 2015 4:00 PM Released Ticket was released by 'Raj Singh'.Status: Pending Internal Action. 
Saturday, December 26, 2015 7:59 AM Taken Ticket was taken by ' Raj Singh' . Skill: BX-EN-L1. 
Saturday, December 26, 2015 5:32 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Saturday, December 26, 2015 5:32 AM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Saturday, December 26, 2015 5:31 AM Taken Ticket was taken by 'Khaled' . Skill: BX-EN-L1. 
Saturday, December 26, 2015 3:11 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Saturday, December 26, 2015 3:11 AM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Saturday, December 26, 2015 3:11 AM Taken Ticket was taken by 'Khaled'. Skill: BX-EN-L1. 
Saturday, December 26, 2015 2:18 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Saturday, December 26, 2015 2:18 AM Reassigned Ticket was reassigned from skill 'Returns-EN' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Saturday, December 26, 2015 2:18 AM Taken Ticket was taken by 'Khaled'. Skill: Returns-EN. 
Saturday, December 26, 2015 12:51 AM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Saturday, December 26, 2015 12:51 AM Reassigned Ticket was reassigned from skill 'Returns-EN' by Anand Babu.. From status: Pending Internal. New skill: Returns-EN 
Saturday, December 26, 2015 12:50 AM Taken Ticket was taken by 'Anand Babu' . Skill: Returns-EN. 
Friday, December 25, 2015 7:37 PM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Friday, December 25, 2015 7:37 PM Reassigned Ticket was reassigned from skill 'Returns-EN' by Eman Sharafeldein.. From status: Pending Internal. New skill: Returns-EN 
Friday, December 25, 2015 7:36 PM Taken Ticket was taken by 'Eman Sharafeldein '. Skill: Returns-EN. 
Friday, December 25, 2015 3:22 PM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Friday, December 25, 2015 3:22 PM Reassigned Ticket was reassigned from skill 'Returns-EN' by Mahir.. From status: Pending Internal. New skill: Returns-EN 
Friday, December 25, 2015 3:22 PM Taken Ticket was taken by 'Mahir'. Skill: Returns-EN. 
Friday, December 25, 2015 3:22 PM Released Ticket was released by 'Mahir' .Status: Pending Internal Action. 
Friday, December 25, 2015 3:21 PM Taken Ticket was taken by 'Mahir'. Skill: Returns-EN. 
Friday, December 25, 2015 11:02 AM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Friday, December 25, 2015 11:02 AM Reassigned Ticket was reassigned from skill 'Returns-EN' by Karan Sehgal.. From status: Pending Internal. New skill: Returns-EN 
Friday, December 25, 2015 11:01 AM Taken Ticket was taken by 'Karan Sehgal'. Skill: Returns-EN. 
Friday, December 25, 2015 7:02 AM Released Ticket was released by 'Sumit'.Status: Pending Internal Action. 
Friday, December 25, 2015 2:15 AM Taken Ticket was taken by 'Sumit'. Skill: Returns-EN. 

Regards