Subject: LTK1221604750161X
From: Subir Chakma <[email-masked]>
To: Maria Carolina <[email-masked]>
Date: Thu, 31 Dec 2015 19:19:04 +0530 (IST)

Please be advised that we cannot process your return due to the following reasons- 

- There is payment of USD 20 pending as administrative fee. This is required before we can start processing the return. Please make the payment via Paypal to [email-masked] and send the the transaction ID. 

- The Call Tag of UPS 1ZW994Y42628572568 has expired. You have to give 48 hours prior notice before arranging a pick-up. But as you didn't make the payment, and didn't notify us in advance, the warehouse people didn't hand over the package. 

Therefore, please clear the payment of USD 20 toward administrative fee and provide us the transaction fee. Also, arrange a new pick-up by contacting Amazon but the pick-up must be arranged after 48 hours. Or, you can ask for a return Prepaid return label which is more convenient for us. 

We will wait for further instruction on this so we can process the return. 

Regards