Subject: VIP queries on 31/12/2015
From: Rahul Kumar <[email-masked]>
To: subir <[email-masked]>
Date: Thu, 31 Dec 2015 14:21:50 +0530 (IST)

Hi sir, 
Username - pfkur (poker vip) 
Type of query - pkr points so far 
Action taken - details given 
Current status - resolved 
Date - 31/12/2015 

Username - lolanne (poker vip ) 
Type of query - casino bonus query 
Action taken - informed Christmas Giveaway is active and gave wagering details 
Current status - resolved 
Date - 31/12/2015 

Username - Aussieguy79 (casino vip ) 
Type of query - Withdrawal 
Action taken - advised to wait as cheque may take 15 business days 
Current status - resolved 
Date - 31/12/2015 

Username - oliver719 (casino vip ) 
Type of query - technical 
Action taken - casino software keeps crashing, using windows 10, passed to seniors with dxdiag 
Current status - escalated 
Date - 31/12/2015 

Username - uettithebest (casino vip ) 
Type of query - deposit 
Action taken - sofort deposit is in pending, advised sometimes it may take about 24 hours. 
Current status - resolved 
Date - 31/12/2015 

Username - keken4s (poker vip ) 
Type of query - withdrawal speed up request 
Action taken - senior emailed sec 
Current status - resolved 
Date - 31/12/2015 

Username - ElJardi 
Type of query - casino 
Action taken - requested to enable casino account, escalated to sec 
Current status - escalated 
Date - 31/12/2015 

Thanks, 
Rahul