Subject: Re: LTK1221604740777X - Concierge cancel
From: Subir Chakma <[email-masked]>
To: Raj Bhushan Singh <[email-masked]>
Cc: "Amandeep Jangra" <[email-masked]>
Date: Tue, 29 Dec 2015 18:10:22 +0530 (IST)

I advised you to email the customer with the update on the enquired concierge orders which he wanted to cancel. 

Why I dont see the response as yet? 

Is it difficult to understand? 

From: "Subir Chakma" <[email-masked]> 
To: "Raj Bhushan Singh" <[email-masked]> 
Cc: "Amandeep Jangra" <[email-masked]> 
Sent: Sunday, December 27, 2015 2:53:22 PM 
Subject: Re: LTK1221604740777X - Concierge cancel 

Firstly, your note is missing the most important info- the suite number and order number. 

Secondly, if you've checked his account, you will see that there is ONLY one order for this customer. 

136363 - under process by concierge team and is currently with finance for verification. this is customer first order. 

136743 & 136747 - status 'created'., which means order was not successfully placed as the payment did not go through. No action is needed and no refund is pending. 

136751 - cancelled by customer already on 26th Dec, so there is no action needed either. 

Just talking without proper checks, investigation will lead to no where. You are many weeks into this process to know these basics. 

Pls email the customer accordingly. 

From: "Raj Bhushan Singh" <[email-masked]> 
To: "Amandeep Jangra" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Sunday, December 27, 2015 7:47:17 AM 
Subject: LTK1221604740777X - Concierge cancel 

Hi, 

Please cancel last 2 concierge order placed by Cx yesterday. 

Thanks 

Raj