Subject: Records of VIP queries
From: Romesh Singh <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 29 Dec 2015 06:57:33 +0530 (IST)

Hi Subir Sir 

Please forward below details to Gaetano 

Username : xLUCKBOXx 
Type of query : Purchased 2 X Ticket to Masters Stage 1 by mistake instead of Ticket to any $1.50 tournament 
Action taken : Refunded PKR Points 
Current status : Resolved 
Date : 28/12/2015 

Username : grimtomte 
Type of query : wish to remove cards and bonus code 
Action taken : offered BOXING100 and card archived 
Current status : escalated to SecCards 
Date : 28/12/2015 

Username : chrismartin1 
Type of query : chasing w/d 
Action taken : emailed transaction team 
Current status : Resolved 
Date : 28/12/2015 

Username : Neptun82 
Type of query : Asking about PKR Shop 
Action taken : Informed Closed and advised how to buy tickets 
Current status : Resolved 
Date : 28/12/2015 

Username : urwijn 
Type of query : Chasing Wd 
Action taken : emailed sent to transaction team 
Current status : Resolved 
Date : 28/12/2015 

Username : barx1210 
Type of query : raked so far 
Action taken : informed player 
Current status : Resolved 
Date : 28/12/2015 

Username :Robert1990 
Type of query : raked so far 
Action taken : informed player 
Current status : Resolved 
Date : 28/12/2015 

Username : leigh104 
Type of query : Chasing Credit for Christmas Giveaway promo 
Action taken : informed player about crediting time frame and advised to wait 
Current status : Resolved 
Date : 28/12/2015 

Thanks and Regards 
Romesh