Subject: LTK1221604356481X- Need an explanation
From: Subir Chakma <[email-masked]>
To: Dhananjay <[email-masked]>, Maria <[email-masked]>, Ajeet Singh <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Mohammed Babiker Alsayir" <[email-masked]>, Anand Babu <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Jaspal singh" <[email-masked]>, Jessica yan <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, Ahmedkhaled Ezzeldin Mohamed <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Pankaj Sha
Date: Mon, 28 Dec 2015 22:10:53 +0530 (IST)

You guys love playing with the tickets. 
Below is a good example. 

I 'demand' an explanation from each of you why you tend to play with the tickets. If you don't I will call you and seek explanation for not replying and for playing with the ticket. 

NO ONE SHOULD PLAY WITH ANY TICKET. 

LTK1221604356481X 
Create Date: Saturday, July 18, 2015 11:05 AM 
Ticket Status: Pending Internal Action 
Last Event: Incoming Message on Thursday, December 24, 2015 4:38 PM 
Queue Detail: Returned to Queue on Monday, December 28, 2015 6:04 AM 
Error Indicator: Outgoing Message on Sunday, September 27, 2015 8:02 PM 
Details 

Expand all 
Time Stamp Type Details 
Monday, December 28, 2015 3:46 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 3:46 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Eman Sharafeldein.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 3:46 PM Taken Ticket was taken by 'Eman Sharafeldein' . Skill: BX-EN-L1. 
Monday, December 28, 2015 3:42 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 3:42 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Eman Sharafeldein.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 3:42 PM Taken Ticket was taken by 'Eman Sharafeldein'. Skill: BX-EN-L1. 
Monday, December 28, 2015 3:29 PM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 3:29 PM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Subir Chakma.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 3:29 PM Taken Ticket was taken by 'Subir Chakma'. Skill: BX-EN-L1. 
Monday, December 28, 2015 8:29 AM Released Ticket was released by 'Soumaya'.Status: Pending Internal Action. 
Monday, December 28, 2015 8:24 AM Taken Ticket was taken by 'Soumaya' . Skill: BX-EN-L1. 
Monday, December 28, 2015 6:29 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Monday, December 28, 2015 6:29 AM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Monday, December 28, 2015 6:29 AM Taken Ticket was taken by 'Khaled' . Skill: BX-EN-L1. 
Monday, December 28, 2015 6:04 AM Returned to Queue Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred. 
Sunday, December 27, 2015 4:02 PM Taken Ticket was taken by 'Jaspal Singh' . Skill: BX-EN-L1. 
Saturday, December 26, 2015 4:00 PM Released Ticket was released by 'Raj Singh'.Status: Pending Internal Action. 
Saturday, December 26, 2015 7:59 AM Taken Ticket was taken by ' Raj Singh' . Skill: BX-EN-L1. 
Saturday, December 26, 2015 5:32 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Saturday, December 26, 2015 5:32 AM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Saturday, December 26, 2015 5:31 AM Taken Ticket was taken by 'Khaled' . Skill: BX-EN-L1. 
Saturday, December 26, 2015 3:11 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Saturday, December 26, 2015 3:11 AM Reassigned Ticket was reassigned from skill 'BX-EN-L1' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Saturday, December 26, 2015 3:11 AM Taken Ticket was taken by 'Khaled'. Skill: BX-EN-L1. 
Saturday, December 26, 2015 2:18 AM Reassigned Ticket was reassigned to the skill BX-EN-L1.. Status: Pending Internal 
Saturday, December 26, 2015 2:18 AM Reassigned Ticket was reassigned from skill 'Returns-EN' by Khaled.. From status: Pending Internal. New skill: BX-EN-L1 
Saturday, December 26, 2015 2:18 AM Taken Ticket was taken by 'Khaled'. Skill: Returns-EN. 
Saturday, December 26, 2015 12:51 AM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Saturday, December 26, 2015 12:51 AM Reassigned Ticket was reassigned from skill 'Returns-EN' by Anand Babu.. From status: Pending Internal. New skill: Returns-EN 
Saturday, December 26, 2015 12:50 AM Taken Ticket was taken by 'Anand Babu' . Skill: Returns-EN. 
Friday, December 25, 2015 7:37 PM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Friday, December 25, 2015 7:37 PM Reassigned Ticket was reassigned from skill 'Returns-EN' by Eman Sharafeldein.. From status: Pending Internal. New skill: Returns-EN 
Friday, December 25, 2015 7:36 PM Taken Ticket was taken by 'Eman Sharafeldein '. Skill: Returns-EN. 
Friday, December 25, 2015 3:22 PM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Friday, December 25, 2015 3:22 PM Reassigned Ticket was reassigned from skill 'Returns-EN' by Mahir.. From status: Pending Internal. New skill: Returns-EN 
Friday, December 25, 2015 3:22 PM Taken Ticket was taken by 'Mahir'. Skill: Returns-EN. 
Friday, December 25, 2015 3:22 PM Released Ticket was released by 'Mahir' .Status: Pending Internal Action. 
Friday, December 25, 2015 3:21 PM Taken Ticket was taken by 'Mahir'. Skill: Returns-EN. 
Friday, December 25, 2015 11:02 AM Reassigned Ticket was reassigned to the skill Returns-EN.. Status: Pending Internal 
Friday, December 25, 2015 11:02 AM Reassigned Ticket was reassigned from skill 'Returns-EN' by Karan Sehgal.. From status: Pending Internal. New skill: Returns-EN 
Friday, December 25, 2015 11:01 AM Taken Ticket was taken by 'Karan Sehgal'. Skill: Returns-EN. 
Friday, December 25, 2015 7:02 AM Released Ticket was released by 'Sumit'.Status: Pending Internal Action. 
Friday, December 25, 2015 2:15 AM Taken Ticket was taken by 'Sumit'. Skill: Returns-EN. 

Regards