Subject: LTK1221604738134X
From: Subir Chakma <[email-masked]>
To: "Jaspal singh" <[email-masked]>
Date: Mon, 28 Dec 2015 22:04:45 +0530 (IST)

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FEEDBACK 
LTK1221604738134X 
Agent: Jaspal 

Offered escalation to level 2 to check if we can offer a promotion to compensate the delay of getting a response from the hub team when the reason for the delay is that the warehouse is closed. 25th is Xmas holiday and the next 2 days are weekend so the delay of getting an udpate from hub team is reasonable. 

Agents should avoid saying about checking with the relevant department if there's a promotion or compensation that can be given. It's a case to case basis. Agent should weigh the case himself. 

Regards