Subject: Re: Security Questions and Answers
From: Subir Chakma <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Gaurav Joshi" <[email-masked]>, khushal <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>
Date: Mon, 28 Dec 2015 14:48:19 +0530 (IST)

Hello Subir, 

This is concerning to say the least, as happening more often then never. When It should not happen at all (bearing in mind that we are humans, and make mistakes); but this is becoming too repetitive in my point of view. 

Thanks, 

Hierome Gautier 

Senior Customer Service Executive 

From: "Subir Chakma" <[email-masked]> 
Subject: Security Questions and Answers 

Hello, 

When asking the security questions, the answers needs to be accurate , not approximates, when it comes to address, name, last 4 digits of cards ... 

Not like in LTK111530195849467X, where "8 gate st." was accepted for "8 yate rd" 

Accurate answers are not "optional", but mandatory. 

Thanks, 

Hierome Gautier 

Senior Customer Service Executive 

Regards