Subject: VIP Players records of 25.12.2015
From: Michael Cadnel Evrard N Matongbada <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "Ramananda " <[email-masked]>
Date: Fri, 25 Dec 2015 22:06:21 +0530 (IST)

Hi Subir Sir, 

Find below the VIP Players records of today 25.12.2015 

Name:Poenki1957888 (CASINO) 
Type of query:asked for withdrawals status 
Action taken:informed senior on shift and they have been completed 
Status:Resolved 
Date;25.12.2015 

Name:Morrris (POKER) 
Type of query:PKR and PKR lite don't run oh his laptop 
Action taken:asked for graphics card type as well as the date of the graphics card driver but player got it sorted out and left 
Status:Resolved 
Date;25.12.2015 

Name:Morrris (POKER) 
Type of query:neither pkr play nor pkr lite is working on his Microsoft and when he launchs software there an error 1 server 0 unable to contact pkr's servers, 
Action taken:used knowledge base - error 1 to help him but it does not work so asked him to email this information at [email-masked],pass to Tech escalations 
Status:pass to Tech escalations 
Date;25.12.2015 

Name:asanovic100 (POKER) 
Type of query:asked for available bonus 
Action taken:informed him that we do not have any deposit bonus available at the moment 
Status:pass to Tech escalations 
Date;25.12.2015 

Name:justfoldaight (POKER) 
Type of query:asked for withdrawal fee 
Action taken:informed him about withdrawal fee 
Status:Resolved 
Date;25.12.2015 

Thanks