Subject: vip queries for 24/12/2015
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 25 Dec 2015 06:53:32 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 24/12/2015 on chat : -- 

1. 
Username : Vasoulhs ( Diamond ) 
Type of query : player was asking free bets for lep-luck-jackpot-win 
Action taken : told him he got $90 free bets in his games room he has to to login in PKR games from the browser . 
Current Status : query resolved 
Date : 24/12/2015 

2. 
Username : deepstackFish ( Platinum ) 
Type of query : player has Sunday Showdown ($30) he wants to exchange it to winter festival 10 for coming sunday 27/12/2015 .. 
Action taken : tickets exchanged 
Current Status : query resolved 
Date : 24/12/2015 

3. 
Username : DarkMace ( Diamond ) 
Type of query : player chasing withdrawal but his money booker account name is dima and name in account is dmitri player said dima is short for dmitri . 
Action taken : escalated to sec ac for review . 
Current Status : query resolved 
Date :24/12/2015 

Regards 
Gaurav Joshi