Subject: Escalations
From: Subir Chakma <[email-masked]>
To: Maria <[email-masked]>
Date: Thu, 24 Dec 2015 21:37:03 +0530 (IST)

Hello Carolina, 

I've seen few cases being sent to IT or L3 which should have gone to L2 instead. Pls check with me if you have ticket that you want to send to L3/IT/Finance. 

There are many cases that should have been resolved at L2, but you sent them to other depts. 

Regards