Subject: RE: LTK1221604717825X | 1009-7465
From: Subir Chakma <[email-masked]>
To: "Kartik p . rao" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, xin Xuejing <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Jessica yan <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Anand Babu <[email-masked]>, Raj Bhushan Singh <[email-masked]>, Ahmedkhaled Ezzeldin Mohamed <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Rafiki Ruchogeza Lucien" <[email-masked]>, "Soumaya Zahiri" <
Date: Thu, 24 Dec 2015 21:26:42 +0530 (IST)

Dear All, 

You are not suppose to request refund with Mel directly like it happened in this ticket. Agent advised Finance to refund duty/tax. 

All such request must go through L2 and finally through L3. 

@Gelna/Amandeep - All refunds (indirect/compensatory refunds) must go through L3. 

Only direct refunds like duplicate payment, cancelled concierge, refund of return fee if its cancelled etc.. can be sent directly. 

Regards