Subject: vip player queries for 20/12/2015
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Mon, 21 Dec 2015 01:42:16 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 20/12/ 2015 on chat : -- 

Username : Degnovic 
Type of query : Player was asking about rake amount so far in the month . 
Action taken : Gave details 
Current Status : Query resolved 
Date : 20/12/2015 

Username : Whowantstowin10 
Type of query : Asking for crediting tickets by pointsand to register him on free roll as he was on mobile . 
Action taken : credited tickets and registered for free roll tournament . 
Current Status : Query resolved 
Date : 20/12/2015 

Username : baxgemden PKR Casino VIP 
Type of query : player was asking for tickets exchanged for titan $75 to winterfest $75. 
Action taken : tickets exchanged 
Current Status : query resolved 
Date : 20/12/2015 

Username : bennythejet 
Type of query : chasing withdrawal 
Action taken : escalated to senior cs 
Current Status : query resolved 
Date : 20/12/2015 

Username :fragletooth 
Type of query : wants to reopen account 
Action taken : escalated to sec ac with players explanation 
Current Status : query resolved 
Date : 20/12/2015 

Regards 
Gaurav Joshi