Subject: Urgent LTK1221604663618X
From: "Kartik p . rao" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sat, 19 Dec 2015 05:56:04 +0530 (IST)

Hi sir, 

LTK1221604663618X 

Citi SG cs is requesting a CB from a supervisor. This is regarding the LOYALTYBX10 promo code issue. Karan has gave him the alternatice promo code Sorry20 and cs is not eligible for this promotion. 

Case was escalated first on 3rd of Dec. It appears that level 3 was not informed clearly about this case so they have been refusing to offer an alternative promo code worth of USD5.00. 

Cs participated the survey on 30th of Nov. and that is 5 days after the promo ended. He doesn't know about the promo code expiration date. Yes, in the email he provided it was stated the date of 25th of Nov expiration for the code, but nowhere before participating the survey nor in the original email where he was asked to do the survey about the expiration date of the code, it was advised only after completing the survey. 

Now, level 3 has finally offered a promo code of USD5.00 but cs isnot accepting the offer. Cs is demanding to WAIVE the shipping cost of his shipments. He said we were wasting his precious time. 

1st request to have level 3 team to email him. 
2nd request a call from a supervisor on Sunday. 
3rd request Waiving off all the shipping cost of the current shipments 

Regards, 
Kartik for Gelna