Subject: Re: GE Abandoned chat
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: "Chetan Lalwani" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, Akash Tyagi <[email-masked]>, Deeksha Dadu <[email-masked]>, "Subir Chakma" <[email-masked]>, "Musahib M. Khan" <[email-masked]>
Date: Fri, 18 Dec 2015 21:51:13 +0530 (IST)

Hi Ashish, 

Thank you for sharing the report. 

Can we have the exact time for the abandoned as we start our shift from 10pm onward and this abandoned seems to be between 9.00pm-10.00pm. 

Regards, 
Pritish 

From: "ashish dabral" <[email-masked]> 
To: "Chetan Lalwani" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Akash Tyagi" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, December 18, 2015 2:08:47 PM 
Subject: GE Abandoned chat 

Hi All, 

There has been 1 Abandoned chat in GE on dated 17 /12/2015 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
GE 	9:00 PM 	1 	00:00:30 	Chetan,Surajit OR Surajit,Pritish,Hari,Akash 
Total 		1 		

Regards 
Ashish Dabral