Subject: bacisxx issues
From: Eman Sharafeldein <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Date: Wed, 16 Dec 2015 16:34:13 +0530 (IST)

Order # 1400000077 

Name: Fatima Ben Salah 
phone number : +966593617016 

Case:- the client got the wrong items (5 wrong pieces). 

--On Dec 2nd we sent email to SMSA with the customers details to pick up her wrong shipment, but we didn't get any respone from them. 
--On Dec 6th we sent a reminder for Mr Arun/Fawan after getting another call from the client saying that no one called her to arrange her a pick up for her wrong shipment,and we asked again SMSA to arrange a soonest pick up for her. 
--On the same day Dec 6th, we sent email to the client that we are very sorry for the delay but we are still waiting for SMSA reply for your pick up details. 
--On Dec 9th the client replied that she really wants to return her wrong items and to replace them with her correct items soon. 
--On Dec 10th Khaled left a note that the client is very upset of several issues:- 
1) She is waiting for her pick up more than two weeks, and still no one contacted her to pick her wrong items. 
2) She got a message that her 80 SAR has been refunded to her account which is not true because she still did not get her money back !! 
3) She has a technical problem in her account that she can not make any new orders through website, but all her friends can still place new orders !! and she informed this problem but still unsolved. 

Order # 200000542 

Name: NO Name 
phone number: No Number 

Case:- the client made an order and still didn't received it. 

--On Nov 22nd we received a message that the client made an order since Nov 17th and she still didn't get her shipment and also the status of her order is still on pending, she mailed us to know when exactly she will receive her delievery. 

Order # 1400000065 
Tracking number:290000007980 

Name: Mohamed Gad 
phone number: 966597296179 
Email: [email-masked] 
Address of the customer: الثقبه / الشارع الرابع / بجوار مستشفى الدوسرى 

Case:- the client got the wrong items. 

--On Dec 3rd we sent email to SMSA that the client got wrong items and asked to arrange him soon pick up, we didn't receive any response. 
--On Dec 6th we sent a remider to Mr Arun/Fawaz, that the client is very angry because he is still waiting for his pick up for three weeks and his status in still on pending. 

Order # 200000532 

Name: No Name 
phone number: 966502942418 

Case:- the client made an order but have technical problems in payment. 

--On Nov 14th we sent email to the client, that we tried calling him for several times but he didn't reply us, and also adviced him if he is facing problems in payment by his credit/debit card, he can choose the option "pay on cash", and we will send him a confirmation message after making a quick check on his correct phone number and address. 

Order numer # 1400000089 

Name: No Name 
phone number: No Number 

Case:- the client wants to cancel his old order because he made another order. 

--On Dec 15th the client sent us message that he wants to cancel his old order with this number 1400000089 , because he placed another order with a new order number 1400000098. 

Order # 200000533 

Name: No Name 
phone number: No Number 

Case:- the client made a pepaid order and when he received SMSA asked him to pay again. 

--On Nov 19th we got a message from the client that he placed a prepaid order so he will not pay anything when he gets his shipment, but when he got it he got surpised that SMSA asking him to pay SAR 54 because they got a COD document with his orde number !! and SMSA said okay that's our problem so, we have to return the shipment and make a new shipment date to change the documents. 
--On Dec 6th we sent email to Mr Aruan/Fawaz that after the client didn't receive his items again and he has been waiting for long time, we didn't receive any response from SMSA.