Subject: Records of VIP queries
From: Romesh Singh <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 16 Dec 2015 13:33:15 +0530 (IST)

Hi Subir Sir 

please pass below to Gaetano 

- Username : LFC18505 
- Type of query : wish to archive card 
- Action taken : archived one card as lost and replaced 
- Current status : informed to SecCards 
- Date : 12/16/2015 

- Username : YouFish 
- Type of query : Chasing W/D 
- Action taken : email sent to transaction team 
- Current status : Resolved 
- Date : 12/16/2015 

- Username : mightyboss 
- Type of query : saying that he received less Rakeback for the month of November 
- Action taken : advised it's correct and informed how does it calculate 
- Current status : REsolved 
- Date : 12/16/2015 

- Username : AitchyUK 
- Type of query : asking about D/C issues 
- Action taken : it was a known issue on 14th and refunded also 
- Current status : REsolved 
- Date : 12/16/2015 

- Username : localAdmin81 
- Type of query : PKR points earned so far this month 
- Action taken : deatils provided 
- Current status : REsolved 
- Date : 12/16/2015 

Thanks and Regards 
Romesh