Subject: Fwd: Ticket # LTK1221604701469X
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Date: Tue, 15 Dec 2015 21:55:32 +0530 (IST)

check pls and response 

From: "Mahir Lubbad" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, December 15, 2015 6:32:14 AM 
Subject: Ticket # LTK1221604701469X 

Hello Subir 

Below is the case escalated to L3 ticket # LTK1221604701469X but no proper resolution was provided kindly check and advise on the same. 

"Customer is getting a wrong calculation while using the shipping cost calculator for Express shipping 

Tried calculating in the backend the cost is different from the one calculated by shipping cost calculator 

below is the backend calculation for express : 
Total USD 107.98 (INR 7293.23) 
Shipping USD 72.00 (INR 4863.05) 
Total duty USD 34.00 (INR 2296.44) 
Total tax USD 0.00 (INR 0.00) 
Extra charges 
USD 1.98 (Fuel Surcharge - US DHL) 

Below is the shipping cost calculator's calculation for express: 
SHIPPING COST * USD 59.34 
TAX & DUTY USD 30.05 
SHIPT PROTECTION optional 
TOTAL COST TO PAY USD 89.39 

However it was advised by L2 that shipping cost calculator calculates the express DDU and not the Express DDP cost, If that was the case then why the estimation by the shipping cost calculator is showing "Tax & Duty USD 30.05" 

The customer is unhappy with the wrong estimations provided, Kindly check if any promocode can be issued in this case as our system is having contradictory results for the shipping cost. 

kindly also check if we can fix the the shipping cost calculator in order to calculate the DDU express and DDP express calculation separately, as both the express options in the shipping cost calculator are giving out the same result."