Subject: VIP chats on Dec 13th, 2015
From: "Prem kr. Goyary" <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: ramananda <[email-masked]>
Date: Mon, 14 Dec 2015 00:59:13 +0530 (IST)

Hi Sir, below are some of my VIP chats I had on Dec 13th, 2015. 

Username : anonymous 
Type of query : Player was saying unable to check the game history from last one year, he tried in all other browser but sale issue msg is "We're sorry, an error has occurred while processing your request. We apologise for any inconvenience caused. Please return to the previous page and try again. If you continue to encounter difficulties please contact our Customer Services Team" 
Action taken : Escalated to Tech 
Current status : Escalated. 
Date : 13th Dec, 2015 
............................ 

Username : yakuzabm28 
Type of query : Was chasing the withdrawal for Poker. 
Action taken : Escalated to Sec by Seniors as not sure about the card where player reqeusted the withdrawal. 
Current status : Resolved. 
Date : 13th Dec, 2015 
......................... 

Username : sunnerg 
Type of query : Was asking how to edit the card. 
Action taken : advised how to edit 
Current status : Resolved. 
Date : 13th Dec, 2015 
.......................... 

Username : NLALEXMOHNL 
Type of query : Was asking rake so far in Dec month, Poker. 
Action taken : Informed how much player raked. 
Current status : Resolved. 
Date : 13th Dec, 2015 

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Regards, 

Prem Kr. Goyary