Subject: VIP records and customer Key Issues
From: Ramananda <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Fri, 11 Dec 2015 13:36:28 +0530 (IST)

Hello,, 

Here are the list for VIP players records and attached is the Customer Key Issue (no one send for this week). 

Username: keken4s (poker) 
Type of query: Request to fast track his withdrawal request 
Action taken: check with seniors and processed the withdrawal 
Current status: Resolved 
Date : 11 Dec 2015 

Username: mikeybizzle49 (poker) 
Type of query: wish to archive old expire and lost cards 
Action taken: check with seniors and archive cards 
Current status: Escalate to security-Cards 
Date : 11th Dec 2015 

Username: 4ejlc (poker) 
Type of query: Chasing Rakeback payment 
Action taken: Told to wait till the end of week 
Current status: Resolved 
Date : 11th Dec 2015 
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With Regards, 
MRSingh 

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