Subject: LTK1221604676641X
From: Subir Chakma <[email-masked]>
To: Ahmedkhaled Ezzeldin Mohamed <[email-masked]>
Date: Thu, 10 Dec 2015 18:15:58 +0530 (IST)

You must send acknowledgement email to Neil. 

Then reply to customer which you did. 

The issue is not Resolved. It should be pending customer. 

Regards