Subject: Process handover- IMP & Urgent
From: Subir Chakma <[email-masked]>
To: india <[email-masked]>
Date: Thu, 10 Dec 2015 16:39:04 +0530 (IST)

Dear All, 

All agents are hereby advised to inform shift TL/Shift-In-charge before leaving for the day. It's the duty of the TL/Shift-In-charge to ensure the processes are properly handed over to next shift agents. 

It is also important that agents do not leave the processes without a proper hand over. If the next shift agent is not in, inform the TL/ Shift -In-charge to follow-up. Do NOT leave the shift/process till a back-up is arranged. Doing so can lead to penalty - disciplinary or monetary or both. 

It is also equally important that TL/Shift-In-charge ensure proper hand over is completed at end of every shifts. Check all the processes are logged in when you begin your shift, and that all processes are handed over to the next shift at end of yours. You will be equally held responsible if a process remains offline due to miscommunication or carelessness by the shift agents. 

The same hand-over policy applies when you take your respective breaks during the shift. 

For any emergency, feel free to contact me anytime at my direct Ext *7009. 

Regards 
Subir