Subject: Basicxx Urgent
From: Ahmedkhaled Ezzeldin Mohamed <[email-masked]>
To: Mohammed Babiker Alsayir <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Sat, 5 Dec 2015 21:50:38 +0530 (IST)

customer with Order # 1400000065 has been 3 weeks till now asking for someone pick his wrong items , I texted smsa twice and they did not do anything or call the customer and he is very angry and called us again today , I tried to call smsa on phone now but the number was not connecting, Kindly try to call them and give them the information needed as bellow and ask them to call the customer and arrange pick as soon as possible. 

this is my email to them 

Dear SMSA 
Welcome to Baicxx. 

Order number:1400000065 
Tracking number:290000007980 
Name of the customer: Mohamed Gad 
Phone number: 966597296179 
Email address: [email-masked] 
Address of the customer: الثقبه / الشارع الرابع / بجوار مستشفى الدوسرى 
What needs to be done: customer got wrong items in his last shipment , Please contact him and prepare quick pick up to his items 

Thank you 
Regards 
Ahmed Khaled 
Basicxx support