Subject: PKR Customer Key record
From: Ramananda <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Sat, 5 Dec 2015 15:56:50 +0530 (IST)

Hello, 
Nothing much for this week Customer Key issue 

And here are the VIP player contact list for today, 4th Dec 

Username : AGTpunx 
Type of query : asking for refund for the Dead men chest bonus promo as he played since it was advertising at our software despote it ends in Nov. 
Action taken : requested screen shot provided and told we will review with our games room manager 
Current status : Escalated to senior CS. 
Date : 5th Dec, 2015 

Username : Robert1990 (POKER) 
Type of query : asking his Rake so far for December. 
Action taken : Informed his Rake 
Current status : Resolved 
Date : 5th Dec, 2015 

Username : mrbooyeah (POKER) 
Type of query : asking FOr his B'day gifts 
Action taken : Check withs seniors and informed it should send out this coming week 
Current status : Escalated to senior CS. 
Date : 5th Dec, 2015 

Username : G1LLY (POKER) 
Type of query : Chasing his w/d from 1st Dec 
Action taken : Check withs seniors to speed up with security and processed his w/d 
Current status : Resolved 
Date : 5th Dec, 2015 

With Regards, 
MRSingh 

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