Subject: VIP player chat records
From: Ramananda <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Thu, 3 Dec 2015 14:23:04 +0530 (IST)

hello, 

Here are the list of VIP players contact for today, 3rd Dec, 2015 

Username: mococar (POKER) 
Type of query: chasing his personalized target points rewards 
Action taken: Told it has already been credited on 2nd Dec 
Current status: Resolved 
Date : 3rd Dec 2015 

Username: NeedOfCash (POKER) 
Type of query: request to block, sportsbook, casino, games room, roulette, blackjack etc and keep only poker 
Action taken: Blocked all side games on player request 
Current status: Escalate to security AC Gen 
Date : 03 Dec 2015 

Username: Bucci77(POKER) 
Type of query: Chasing withdrawal request 
Action taken: Told we will pass to transaction team speed up for him 
Current status: Escalate to senior CS 
Date : 03 Dec 2015 

Username: justfoldaight (POKER) 
Type of query: chasing his Nov 15-29 personalized PKR points target rewards 
Action taken: told already forwarded to Poker Ops and advise to wait 
Current status: Resolved 
Date : 03 Dec 2015 
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With Regards, 
MRSingh 

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