Subject: VIP RECORDS 02.12.2015 TO 03.12.2015
From: Michael Cadnel Evrard N Matongbada <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "Ramananda " <[email-masked]>
Date: Thu, 3 Dec 2015 07:23:43 +0530 (IST)

Hi Subir Sir, 

Find below VIP players records 

Username: dontdoit (POKER) 
Type of query: asked if he got personalized target points 
Action taken: informed about rakeback payment and personalized target points payment 
Current status: Resolved 
Date : 02 Dec 2015 

Username: P00ssyL0cker(POKER) 
Type of query:status of his last withdrawal requested on 30/11/2015 
Action taken: informed senior on shift and escalate to SeniorCs 
Current status: escalate 
Date : 02 Dec 2015 

Username: Blockju (POKER) 
Type of query:He requested a withdrawal of $2,000 on 24/11/2015 which has been completed on 01/12/2015 and wants to withdraw now and he is having withdrawal fee. 
Action taken: pass to security to disable withdrawal fee after checking with senior on shift 
Current status: escalate 
Date : 03 Dec 2015 

Thanks.