Subject: Vip Player Queries for 1/12/2015
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 2 Dec 2015 07:43:27 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 1/12/ 2015 on chat : -- 

1. 
Username : sinosolon ( Diamond player ) 
Type of query : Player was asking for his cash out request ststus. 
Action taken à for example, credited a casino bonus or whatever : Consult the seniors and as they said can't process the amount today as its more than 5k , will try to process tomorrow seniors have informed the security team to speed up the process . 
Current status à for example, resolved or escalated or whatever : Currently cash out request not completed . 
Date : 1/12 / 2015 

2. 
Username : kickofff ( Diamond ) 
Type of query : Player wanted to know the status of his 2 cash out requests . 
Action taken à for example, credited a casino bonus or whatever : escalated to senior cs as the Player wants us to speed up the process of withdrawal for him . 
Current status à for example, resolved or escalated or whatever : Currently cash out request not completed . 
Date : 1/12 / 2015 

Regards 
Gaurav Joshi 
( Gary )