Subject: VIP PLAYERS RECORD_01.12.2015 to 02.12.2015
From: Michael Cadnel Evrard N Matongbada <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "Ramananda " <[email-masked]>
Date: Wed, 2 Dec 2015 06:58:11 +0530 (IST)

Hi Suir Sir, 

Find below VIP players records 

Username: englANDfans (POKER) 
Type of query: can not make deposit because ban and bic details were invalid when copy and paste, 
Action taken: I have advised him to type it and make sure it's the right details 
Current status: Resolved 
Date : 01 Dec 2015 

Username: englANDfans (POKER) 
Type of query: asked about payment of his personalized target point of today 
Action taken: check with senior and advise it will be done within 24-48 hours so to be a patient and apologise 
Current status: Resolved 
Date : 01 Dec 2015 

Username: PowerD (CASINO) 
Type of query: asked about payment of his personalized target point of today 
Action taken: check with senior and advise it will be done within 24-48 hours so to be a patient and apologise 
Current status: Resolved 
Date : 01 Dec 2015 

Username: HarryBawwls (POKER) 
Type of query: received 2 mails today,one that requested a cashout and the other one won something in a tournament and he was not logged in at that time. 
Action taken: check with senior and advise it was an error 
Current status: Resolved 
Date : 02 Dec 2015 

Username: firehorse (CASINO) 
Type of query: deposited and did not get the option for my 100% match bonus 
Action taken: check with senior and escalate to casino manager 
Current status: escalate to casino manager 
Date : 02 Dec 2015 

Thanks