Subject: Vip Player Queries for 30/11/2015
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 1 Dec 2015 07:25:48 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 30/11/2015 on chat : -- 

1. 
Username : xxFLICKnLICKxx ( Platinum ) 
Type of query : Player was asking for his amount of games room bad luck bonus . 
Action taken à for example, credited a casino bonus or whatever : Player saw it by himself immidiately so no more help required by us . 
Current status à for example, resolved or escalated or whatever : Query resolved 
Date : 30/11/2015 

2. 
Username : ThePun15her ( Diamond ) 
Type of query : Player was asking status for his cash out request . 
Action taken à for example, credited a casino bonus or whatever : I told him that he he made a cash out request just now 30/11/2015 17:08:38 , it takes minimum 24 hours for a request to process . 
Current status à for example, resolved or escalated or whatever : Current status of cash out request of player is Requesting 
Date : 30/11/2015 

3. 
Username : red666devil ( Platinum ) 
Type of query :Player was asking for his rake amount for november . 
Action taken à for example, credited a casino bonus or whatever : Gave him his rake back amount for november that is $226.66 
Current status à for example, resolved or escalated or whatever : Query Resolved 
Date : 30/11/2015 

4. 
Username : Poenki1957888 ( PKR Casino VIP ) 
Type of query : Player is saying that he had $400 in the casino account now nothing is showing in cashier , playtech is not opening in the system so could not check . 
Action taken à for example, credited a casino bonus or whatever : Escalated to senior cs as the senior also cant access playtech . 
Current status à for example, resolved or escalated or whatever : Escalated to senior cs , player still waiting for reply . 
Date : 30/11/2015 

5. 
Username : missmolos (Platinum) 
Type of query : Player wanted to know his pkr points earned in november . 
Action taken à for example, credited a casino bonus or whatever : Gave him the points earned that is 98,566 points . 
Current status à for example, resolved or escalated or whatever : Query Resolved 
Date : 30/11/2015 

6. 
Username : russellina ( Platinum ) 
Type of query : Player was having connection issue and reporting that he got auto logged out from two games titan and the gold rush . 
Action taken à for example, credited a casino bonus or whatever : Emailed the player about the graphic card details and also gave details of recommended graphic card for playing on pkr to avoid such future issues as player left the chat in middle . 
Current status à for example, resolved or escalated or whatever : Query Resolved 
Date : 30/11/2015 

Regards 
Gaurav Joshi 
( Gary )