Subject: Feedback Tickets
From: Amandeep <[email-masked]>
To: subir <[email-masked]>
Date: Mon, 30 Nov 2015 15:59:05 +0530 (IST)

LTK1221604602387X - Raj 
Cx contacted us for a shipment in UK hub but you escalated it to US hub instead of UK. Please be careful. 

LTK1221604599799X - Karan 
You put a note for escalation to L3 but you did not escalate the ticket. 

LTK1221604613476X - Raj 
Cx reported that he paid additional duty charges to his local DHL and sent you the receipts/proof of payment over the chat itself but you resolved the ticket instead of escalating the issue to Neil for refund to Cx. you asked him Please do fill the survey once you close the chat. But that's not all we need. 

LTK1221604637372X - Khaled 
It was just a simple query about a shipment which could be tracked on the website suggested by Cx and you could not not do that. The website can be opened at any system. On the top of that, please read the below messages you sent to Cx which sound rude. 
Khaled: i know how to search 
When Cx said he will chat with someone else, instead of apologizing you gave below responses 
Khaled: as you like 
Khaled: you can chat with someone else 
Khaled: or you can chat with me 

You still need to learn the customer service etiquette. 
Meanwhile Cx has sent below comment for you. 
I would also like to let you know that your customer service person on the chat line is very rude, his name is "Khaled", he's arrogant, I closed him out of chat and signed back on and received Lucien, who was very nice, helpful and patient. If their not good in handling customer service, they shouldn't be there. Khaled needs to be somewhere else.