Subject: Vip player queries for 29/11/2015
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Mon, 30 Nov 2015 01:01:53 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 29/11/2015 on chat : -- 

1. 
Username : Sakac123 ( Platinum Player ) 
Type of query : Player asking for rake amount of november till date 
Action taken à for example, credited a casino bonus or whatever : Gave him the rake amount $1,309.33 . 
Current status à for example, resolved or escalated or whatever : Query Resolved 
Date : 29/11/2015 

2. 
Username : NoLimitNL ( Platinum Player ) 
Type of query : Player was asking for a hand history for 2834811031 . 
Action taken à for example, credited a casino bonus or whatever : gave him the details about a particular game in which 3 players showed cards in this hand . 
Current status à for example, resolved or escalated or whatever : Query resolved as gave him the detail of that particular hand history . 
Player's suggestion : If you want some promotion you must invented a faster way to get someones handhistory quicker. It can improve the traffic for the website. Or make it possible for iPad users to get it by mail or something. It is really frustration how this works. 
Date : 29/11/2015 

Regards 
Gaurav Joshi 
( Gary )