Subject: Vip Queries for 28//11/2015
From: Gaurav Joshi <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sun, 29 Nov 2015 01:06:21 +0530 (IST)

Greetings Sir , 

I am giving the details of VIP Player queries below that i have received today 28/11/2015 on chat : -- 

1. 
Username : Ellie91 (diamond player ) 
Type of query : Player wants to increase his deposit limit as we have already received the documents .Daily $ 300 / Weekly $ 1000 / monthly $ 2000 . Request already escalated to dep issue yesterday . 
Action taken à for example, credited a casino bonus or whatever : Request has already been escalated to dep issue yeasterday 27/11/2015 21:09:01 told him that it takes minimum 24 hours to complete a limit increase request, told him to wait for the email from our team . 
Current status à for example, resolved or escalated or whatever : Already Escalated to to dep issue ,waiting for a response from the team . 
Date : 28/11/2015 

2. 
Username : Username : Daff1 ( PKR casino Vip ) 
Type of query : Player has made 3 cash out request on 23/11/2015 still not completed so player was asking for status . 
Action taken à for example, credited a casino bonus or whatever : Escalated to senior cs for processing the withdrawal faster . 
Current status à for example, resolved or escalated or whatever : Escalated to to senior cs as the cash out request status is still requested . 
Date : 28/11/2015 

Regards 
Gaurav Joshi 
( Gary )