From: Romesh Singh <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sat, 28 Nov 2015 07:32:23 +0530 (IST)

Hi Subir Sir 

here are the "REcords of VIP queries" 

- Username : greendaz 
- Type of query : few tourneys are missing on his game lobby ( Kilimanjaro , Beast, Depositors Freerolls ) and asking for GWG like $12 ticket - POKER 
- Action taken : he might turn ON some filters (Buy-in, Seats, Types, etc ) so req Screenshot to confirm but he left as it's too mush hassle, follow up email sent informed they are not available today 
- Current status : Pending 
- Date : 27/11/2015 

- Username : ashes2fenix 
- Type of query : Purchased tickets manually,mobile user - POKER 
- Action taken : credited $3.50 Sit & Go or MTT ticket 
- Current status : Resolved 
- Date : 27/11/2015 

- Username : Mini1man 
- Type of query : W/D fee, jackpot winners so not to have charge fee but when he's trying to req W/d it mentions about fee, trying to w/d 20K - POKER 
- Action taken : Emailed sent to transaction team 
- Current status : pending 
- Date : 27/11/2015 

Thanks 
Romesh