Subject: Fwd: Promo issue- LOYALTY - More updates
From: Subir Chakma <[email-masked]>
To: Maria <[email-masked]>, "Ahmed Mohd" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Mohammed Babiker Alsayir" <[email-masked]>, Anand Babu <[email-masked]>, Chandan Singh <[email-masked]>, "Chetan Lalwani" <[email-masked]>, Farhan Ansari <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Gopal Chaudhary" <[email-masked]>, Jessica yan <[email-masked]>, "Karan Sehgal" <[email-masked]>, "Kartik p . rao" <[email-masked]>, Ahmedkhaled Ezzeldin Mohamed <[email-masked]>, "Mahir Lubbad" <[email-masked]>, "Pankaj Sh
Date: Thu, 26 Nov 2015 17:13:03 +0530 (IST)

Hello, 

The conditions for the promo code is given below. 

Promo LOYALTY 
Groups: BX group Only, Excludes SG, LB, IN 
Offer: 20% OFF Next Shipment 
Dates: Starts Oct 5 thru December 31 
Condition: Members who’ve shipped but not in the last 3 months. 

If any customer complains, please explain the criteria. If he has received an email from us with the promotion, and cannot apply the code, please ask the customer to forward us the email he received. The email must show the date we sent the email, the email address where it was sent to. 

Escalate to L3 with all the informations. 

From: "Subir Chakma" <[email-masked]> 
Subject: Promo issue- LOYALTY 

Hello, 

It apperas we got another promo issue with LOYALTY - 20% and valid till 31/12/2015. 

Cx are getting error- The applied code does not exist. 

The matter has been taken up with L3/IT. 

In the meantime, please advise the customers as below- 

Could you forward us the promo email that you received so that we could investigate. 
We will look into the issue as why you cannot apply and get back to you through email. 

You can send it to [email-masked] with subject as (Ticket number) 

Regards