Subject: Fwd: BX L3 report
From: Subir Chakma <[email-masked]>
To: "Amandeep Jangra" <[email-masked]>
Date: Tue, 24 Nov 2015 16:28:52 +0530 (IST)

From: "Kartik p . rao" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, November 24, 2015 5:25:08 AM 
Subject: Re: BX L3 report 

From: "Subir Chakma" <[email-masked]> 
To: "kartik" <[email-masked]> 
Sent: Monday, November 23, 2015 10:04:14 PM 
Subject: BX L3 report 

Number of tickets: 138 
LTK1221604639810X- any update from the warehouse? - Informed customer, no issues here. Customer contacted us on the weekend, warehouse completed action now. 

LTK1221604632020X- Please esc to L3 - Was resolved instead of escalating to L3. Escalted now. 

LTK1221604599799X- no pending shipments? please resolve the ticket. - Absolutely no issue here, completely mishandled by agent. Should have just informed that it's released and that there are no shipments in customer account. 

LTK1221604531097X - follow up with Neil please. - Followed up with DHL UK 

LTK1221604578052X - is it resolved? - No action taken from our side, however, it appears that customer did not bother to contact us and worked out the issue with DHL India by himself. Need to check with agent why this has been pending for 1 month w/o any action? Also, needed to be escalated as the registered account is for a minor. 

LTK1221604569789X -is it resolved? - This shipment has been released. However, not sure if it is resolved but no action has been taken from our side. Not sure exactly who the person contacting us is, possibly a merchant? It's been more than a month without any action taken and this individual has not contacted us since. 

LTK1221604565974X - can you please find a claim with DHL? - It does not look possible to file a claim now. Shipment was released on 30-Sep-2015 and delivered on October 04, 2015. Still this has been forwarded to Claims now. 

LTK1221604602641X-if issue not solved, please esc to L3 - Issue resolved under LTK1221604602674X. Resolved ticket. 
LTK1221604639800X-is it solved? - Was escalated to hub, waiting on Monday. Resolved without issues.