Subject: Check this! MEX Update
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Date: Thu, 1 Nov 2012 23:27:02 +0530 (IST)

For customers wanting to change the coverage date, they can log in to their accounts and amend it. Coverage date can be changed from account, so no need to escalate to do the changes. Such as below case:

"policy: vcal-12-pf91r6 Customer purchase an annual policy however he noticed that the effective date is incorrect. It says Dec 1st as effective date but should be Nov 1st because he purchase the policy today. Would like to amend the correct date as he would be traveling this Thursday. Please assist. Thanks"

Please be guided.

Thanks...