Subject: LTK1212103199725X
From: Subhash Kumar <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Thu, 1 Nov 2012 16:34:57 +0530 (IST)

Hi sir,

under this ticket-LTK1212103199725X
there is already a request has been made to warehouse to repack and they said it can't repack as it is fragile. cs is very very upset and saying repack it in DHl bags, he is ready to bear damages. can we escalate this to hub? if not then what should we tell to customer. I guess we cant make request more than one time to hub for same reason.
Please assist the customer.

regards,
subhash