Subject: Re: Check History and then action
From: Ashok Katoch <[email-masked]>
To: subir <[email-masked]>
Cc: Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>, Abhishek Kumar <[email-masked]>, Akhil Walia <[email-masked]>
Date: Wed, 31 Oct 2012 20:30:04 +0530 (IST)

Hi Subir, 

LTK1212103192058X 
This is for the same CS can you please send her a email ( being a supervisor ) and inform that the shipment cannot be repacked please. She was on chat with me for over 1 hr and she wants to hear it from a supervisor now ( i believe ).

Thanks 
Ashok Katoch 

----- Original Message -----
From: "Akhil P Walia" <[email-masked]>
To: "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Abhay Kumar" <[email-masked]>, "Abhishek Kumar" <[email-masked]>
Sent: Wednesday, October 31, 2012 7:34:42 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Check History and then action

LTK1212103067646X 

Rajeev and everyone else PLEASE DO NOT make unnecessary requests to warehouse w/o understanding and checking history. 

In above case two times repackaging request was sent to warehouse for same shipment. 

First time Subir had already informed shipment can't be repacked on Kim's response and then Rajeev escalated as he did not checked the ticket history. 

Not only this it was escalated with notes to mark a package 'FRAGILE'. 

WE don't repack fragile items on first place and repackaging is not possible for those items. 

These are all silly escalations that cause delay and then customer is frustrated with negative response. 

-- 
Regards , 
a kh ! L