Subject: Colocation Feedback
From: Akhil P Walia <[email-masked]>
To: Krishna Tiwari <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Samir Kumar <[email-masked]>, Ankit Abrol <[email-masked]>, Rajeev kandpal <[email-masked]>, Surya Jain <[email-masked]>, Ravish <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>
Date: Mon, 29 Oct 2012 20:07:52 +0530 (IST)

In this chat when customer asked for phone number you should have given the number mentioned in KB. 
We have several phone numbers depending on the type of contact. 
" CLICK TO TALK " facility is not active. 

	

Chat Transcript 
	Time of chat: 	10/28/2012 6:31:24 PM 
	Length of chat: 	00:25:55 
	Your name: 	You 
	Chatted with: 	Rachel 
		
	6:31 PM 	Notice: 	Visitor information: 174.133.120.130 
	6:31 PM 	Notice: 	Browser: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.18) Gecko/20110614 Firefox/3.6.18 
	6:31 PM 	Notice: 	Chat for site: Colocation America Inc. 
	6:31 PM 	Notice: 	You opened session with Rachel. 
	6:31 PM 	Notice: 	chat_id: 17038193 
	6:31 PM 	Notice: 	Referred By: 
	6:31 PM 	Notice: 	room id: f51ea3e8-68e9-466d-828e-e2570b606c07 
	6:31 PM 	Notice: 	visitorlanguage: en 
	6:31 PM 	Notice: 	newtoday: yes 
	6:31 PM 	Notice: 	returning: yes 
	6:31 PM 	Notice: 	vt: 13 
	6:31 PM 	Notice: 	qs: 
	6:31 PM 	Notice: 	ti: 1351506400119 
	6:31 PM 	Notice: 	tz: 480 
	6:31 PM 	Notice: 	an: Netscape 
	6:31 PM 	Notice: 	co: true 
	6:31 PM 	Notice: 	la: en-US 
	6:31 PM 	Notice: 	pl: Win32 
	6:31 PM 	Notice: 	pal: 24 
	6:31 PM 	Notice: 	sw: 1280x800 
	6:31 PM 	Notice: 	je: true 
	6:31 PM 	Notice: 	Language:: en 
	6:31 PM 	Rachel: 	Hello, You . Can I help you with anything today? 
	6:31 PM 	Rachel: 	Hi 
	6:32 PM 	You: 	i am searching for a colocation of this typpe 15-18$ per month then pay per bandwidth is this available ? 
	6:33 PM 	You: 	i also whant buy the server from you 
	6:33 PM 	Rachel: 	okay 
	6:34 PM 	Rachel: 	May I have your contact number so that you will be contacted to help in getting the service ? 
	6:35 PM 	You: 	please contact me on this email 
	6:35 PM 	You: 	[email-masked] 
	6:35 PM 	Rachel: 	Please click below link for pricing of colacation 
	6:35 PM 	Rachel: 	http://www.colocationamerica.com/products/colocation 
	6:35 PM 	You: 	i've seen it 
	6:36 PM 	You: 	there is nothing 15 or 18 $ 
	6:36 PM 	You: 	i said u might have other offers 
	6:36 PM 	You: 	or other branchs 
	6:37 PM 	Rachel: 	Pricing is as you have seen on site 
	6:37 PM 	You: 	ok 
	6:38 PM 	You: 	there is this plan 1U Server 
	6:38 PM 	You: 	can i get quarter of it ? 
	6:40 PM 	Rachel: 	Please let me know your contact number so that our senior sales agent can contact 
	6:40 PM 	You: 	so it is impossible ? 
	6:41 PM 	You: 	ok , for the future 
	6:41 PM 	You: 	can i buy the server from you then colocat it ? 
	6:41 PM 	Rachel: 	Our senior sales agent will be able to answer your question 
	6:42 PM 	You: 	if i needed fixing or upgrading certain parts of the server will your company do this ? 
	6:42 PM 	Rachel: 	Surely we will help you in this regard 
	6:42 PM 	You: 	ok 
	6:43 PM 	You: 	thank you . 
	6:43 PM 	You: 	bye 
	6:43 PM 	Rachel: 	Can you please confirm email id ? 
	6:43 PM 	You: 	how is that ?what should i do ? 
	6:44 PM 	Rachel: 	Sorry can you please elaborate last line? 
	6:45 PM 	You: 	what should i do to confirm email id ? 
	6:45 PM 	Rachel: 	Type in chat window 
	6:46 PM 	You: 	where here in this window 
	6:47 PM 	Rachel: 	I am not able to see your email id so wanted to give me so that we can contact you 
	6:48 PM 	You: 	[email-masked] 
	6:48 PM 	Rachel: 	Your Full name please ? 
	6:50 PM 	You: 	do you have a phone number we can call you at ? 
	6:51 PM 	Rachel: 	Yes, there is option on website 
	6:51 PM 	You: 	ok 
	6:51 PM 	You: 	we will call 
	6:51 PM 	Rachel: 	CLICK to TALK 
	6:51 PM 	You: 	thank you very much 
	6:51 PM 	You: 	bbye 
	6:52 PM 	Notice: 	You exited session. 

This transcript was delivered to you courtesy of Velaro, Inc. 

-- 
Regards , 
a kh ! L