Subject: RETURNS: Update
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Fri, 26 Oct 2012 20:23:15 +0530 (IST)

Dear All, 

I hope you are well. 

Please see below a change on the Return Process. 

When we complete a RETURN FORM, instead of emailing the documents (Return Form, Return Label) to Kim and myself, please send the email only to me. 

· Email the documents to [email-masked] 

· Escalate the ticket to Dayton, as usual, including the suite number, shipment id. Eg: Kim please return xxxx-xxxx shipments# 12345 to merchant. See Return Form and return label further below. 

· Kim will be able to view the attachments on Liveperson, from the email sent to me. 

For the UK the process remains the same. The process only changes for the US, Dayton hub. 

Regards, 

Katerina Mousia 

Customer Service Manager 

-- 
Regards , 
a kh ! L