Subject: Re: BLX: Dutiable Value Amendment (update) -1.1
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Fri, 26 Oct 2012 18:08:52 +0530 (IST)

Hi All, 

In reference to new procedure on dutiable value amendment. Please note: 

1. Dutiable Value will be the cost of product+ Local Shipping + taxes paid to merchant locally. 

2. If customer is asking to increase the value. This can be done w/o requesting invoice. However, for reduction even by USD 1, invoice is needed. 

3. While on chat, it is best to ask customer to instantly email the purchase invoice to [email-masked] with Chat Ticket ID in subject line. Once, you receive in email, amend the value and reply to customer by mail. This should avoid any unnecessary 'Pending Customer Action' tickets. 

4. Any free samples sent by merchant that do not have any commercial value. It is okay to set the value as USD 5 minimum. 

Finally, it is important that all customers are made aware declaring the correct value of items is essential for customs clearance. 

Borderlinx has received a letter from Customs as they have noticed quite many shipments declared less than the sale price. All shipments are currently being scrutinized. Hence, we we have moved to the old process. 

Updated in KB. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Abhay Kumar" <[email-masked]>, "Abhishek Kumar" <[email-masked]> 
Sent: Wednesday, October 24, 2012 8:56:10 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: BLX: Dutiable Value Amendment (update) 

Dear All, 

We need to make sure that we now request an invoice to all customers requesting a change in dutiable value, where the cost of a shipment has been estimated. 

Please see below highlighted NOTE to all customers that the value of their shipment has been estimated. 

Any questions, please let me know. 

Regards, 

Katerina 

	

Dear , 

We have received a new delivery today to your Borderlinx suite 0719-0958 . 

Here are the details: 
Shipper: APPLE 
Shippers ref: 1ZW7V1766856627306 
Status: Delivery received OK 

Content : 
- 1 x iphone (1 x iphone 5 64gb) 

Notes: 
The value has been estimated as there was no invoice. It is important that this information is correct prior to export - please contact us to change the value to the correct amount. 

Click on this link , then click on "Goods awaiting shipping" to see the details. Then just click the "Ship now" button to pay and we'll ship to you straight away. 

Sincerely, 

The Borderlinx Team 
www.borderlinx.com 

Katerina Mousia 

Customer Service Manager 

Homepage

The information in this message is confidential and may be privileged. It is intended for the addressee alone. If you are not the intended recipient it is prohibited to disclose, use or copy this information. Please contact the sender immediately should this message have been transmitted incorrectly.Borderlinx Europe SA/NV. Registered Office: Avenue Louise, 475, -1050 Brussels, Belgium. 

-- 
Regards , 
a kh ! L