Subject: Parables TV - Access Denied error
From: Akhil P Walia <[email-masked]>
To: Ankit Abrol <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Danish Afzal <[email-masked]>, Krishna Tiwari <[email-masked]>, Narry Bhatia <[email-masked]>, "M. ramananda Singh" <[email-masked]>, romesh singh <[email-masked]>, Rajeev kandpal <[email-masked]>, Samir Kumar <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Fri, 26 Oct 2012 02:35:16 +0530 (IST)

Hi All, 

We have seen many customers get this error - ' Access denied - you are not authorized to view this pag e". 

There are few situations when above message can appear. 

1. If someone tries to directly go to live stream URL without being logged-in: http://parables.tv/live-stream . 

Instead of asking to sign-in or register, site shows the error message - access denied. 

2. If anyone tries to directly go on pricing page without being logged-in: https://parables.tv/pricing 

He is also shown - access denied error. 

3. Inversely, if someone is already logged-in to account (including those who have created an account but not yet subscribed) and tries to visit the registration URL in same browser: https://parables.tv/start-watching-now-registration , - 'access denied' error is shown. 

A temporary solution we identified for above situations is to make sure client that customer logged-in to his account and then clicks on "Live Stream & Pricing" link. 

Also, customers who are unable to login. Agent should use "Forgot Password" option themselves and should send a new password to customers. 

-- 
Regards , 
a kh ! L