Subject: Re: Inbox Feedback- IMP
From: M ramananda <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, "Febie Ann. Gallardo" <[email-masked]>, Anthony Tanjay <[email-masked]>, Esther Manabit <[email-masked]>, Edward Doruelo <[email-masked]>, Subhash Kumar <[email-masked]>, prakash tiwari <[email-masked]>, romesh singh <[email-masked]>, Ankit Abrol <[email-masked]>
Date: Wed, 24 Oct 2012 04:13:57 +0530 (IST)

Hi Subir, 

Thanks! This will be noted and I'll be extra careful next time. 

Thanks & Regards, 
M. Ramananda Singh 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "Febie Ann. Gallardo" <[email-masked]>, "Anthony Tanjay" <[email-masked]>, "Esther Manabit" <[email-masked]>, "Edward Doruelo" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "romesh singh" <[email-masked]>, "M ramananda" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ankit Abrol" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Wednesday, October 24, 2012 4:02:18 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inbox Feedback- IMP 

Hi Team, 

Flood of complaints continues. Can you all review the well-set document? 
Kevin is new. Ankit pls sit down with him and explain where he made the mistake. 
Alan you should have been aware of this. You are most senior. 
Ralph be careful and ensure to escalate all unresolved relevant issues. 

Training Tickets 10/23/2012 

LTK527073324178X – Ralph – Member clearly said the Offer link on InboxPounds was not working. This should have been escalated. 

LTK527073417794X /LTK527073296347X – Kevin – Do not ever tell a Member to contact the Survey Provider about credit. The Provider will never be able to assist with anything related to crediting. 

If a Member experiences an error with a specific Cash Survey or Survey Mailing, we credit the Member and give the CR Cash Survey/Survey Mailing > Error while doing Survey > Courtesy Credit (Issue credit) . 

If the Member experiences an error that prevents them from starting ANY Cash Surveys or Survey Mailings, we ask the Member for additional information using the CRs under Cash Survey/Survey Mailing > Error – Cannot click or access Cash Survey 
The ONLY time we might tell a Member to contact the Survey Provider would be if they were offered an additional reward, like a check card or gift card. 

LTK527073657946X - Alan – Do not ever tell a Member to contact the Offer Provider about credit. The Provider will never be able to assist with anything related to crediting. 
The only time we would EVER tell a Member to contact the Offer Provider is if the Member needs a new confirmation email, or if there is a problem on the Offer Provider’s website. 
Instead, you should have escalated this ticket, so we could help the Member identify the problem that was occurring. 

LTK527073679785X - Kevin – You did not credit this Member, even though you told her she would be credited in 48 hours. This is not acceptable, and would have caused major problems if we had not discovered this. You need to be more careful about entering manual credits after you tell the Member they will be credited. 

Rgds Subir