Subject: Fwd: Inbox Dollars Update ( Not Receiving PaidEmails )
From: Subir Chakma <[email-masked]>
To: Khargeswar Solowan <[email-masked]>
Date: Fri, 19 Oct 2012 06:47:54 +0530 (IST)

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Ankit Abrol" <[email-masked]>, "Febie Ann. Gallardo" <[email-masked]>, "Anthony Tanjay" <[email-masked]>, "Esther Manabit" <[email-masked]>, "Edward Doruelo" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "romesh singh" <[email-masked]>, "M ramananda" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ankit Abrol" <[email-masked]> 
Cc: "Abegail Ortega" <[email-masked]>, "Gee Jay" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Saturday, September 22, 2012 3:56:29 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inbox Dollars Update ( Not Receiving PaidEmails ) 

Team, 

Please see the blog post regarding Not Receiving PaidEmails. Ensure below update is reviewed and understood. It is extremely important you follow instructions and procedure- step by step. Tnx 

Rgds Subir 

----- Original Message ----- 
From: "Ankit Abrol" <[email-masked]> 
To: "romesh singh" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "M. Ramanada Singh" <[email-masked]>, [email-masked] 
Cc: "Ankit Tandon" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Tushar Raina" <[email-masked]> 
Sent: Saturday, September 22, 2012 8:14:22 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inbox Dollars Update ( Not Receiving PaidEmails ) 

Hi All 

Not Receiving PaidEmails 

The answers a Member gives us to his General Profile Survey will affect the PaidEmails he is sent. We have recently discovered a problem with the General Profile Survey (GPS) that will occasionally stop Members from receiving PaidEmails. 

For this reason, I have updated the CRs we use when a Member that is in Bucket 1 is not receiving our PaidEmails. These CRs can be found below. After you confirm that a Member has added both of our email addresses, and that she has checked her Spam/Junk folders, you need to ask the Member to update his General Profile Survey. 

Most Members will not understand the connection between problems with the General Profile Survey and their problem getting PaidEmails. They will also not understand why updating their General Profile Survey will fix problems with PaidEmails. For this reason, it is very important that you make sure the Member updates his General Profile Survey, even if he already updated it recently. 

Please let me know if you have any questions . 

New CRs: 

New CR’s ->Paid Emails → Not Receiving Paid Emails → Member is in Bucket 1: 
Response 3: 
If you have added both of our email addresses and have checked your Spam and/or Junk folder, and are still not receiving PaidEmails, there may be a problem with the General Profile Survey (which affects the emails you receive). 

Response 4: 
Please update your General Profile Survey. If there is a system error with our General Profile Survey preventing you from receiving PaidEmails, this will clear it out. If you do not need to make any updates, simply click through it by clicking “Next Page” until you reach the end. 

Response 5 (ONLY after Member has updated General Profile Survey): 
Please allow 2 days after updating your General Profile Survey to begin receiving PaidEmails once again. 

Response 6 (ONLY if Member has updated General Profile Survey, then allowed 2 days): 
If you have added both of our email addresses and have checked your Spam and/or Junk folder, your email provider may be blocking emails from us. Please contact them to make sure. 

Response 7: 
If you have updated your General Profile Survey (and allowed 2 days), added both of our email addresses and are still not receiving PaidEmails, your email provider may be blocking emails from us. Please contact them to make sure. 

Response 8: 
If you have contacted your email provider, and are still not receiving our paid emails, we would suggest that you change the email address listed in your Member Profile. 

Thanks & Regards 
Ankit Abrol