Subject: Fwd: Inbox Feedback- IMP
From: Subir Chakma <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>
Date: Thu, 18 Oct 2012 03:23:06 +0530 (IST)

Please see below. 

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Febie Ann. Gallardo" <[email-masked]>, "Anthony Tanjay" <[email-masked]>, "Esther Manabit" <[email-masked]>, "Edward Doruelo" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "prakash tiwari" <[email-masked]>, "romesh singh" <[email-masked]>, "M ramananda" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ankit Abrol" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Gee Jay" <[email-masked]>, "Nyle Remo" <[email-masked]> 
Sent: Thursday, October 18, 2012 3:21:44 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inbox Feedback- IMP 

Hello, 
All of the guys marked below in feedback, please reply to me explaining why this is happening. 

There is alarming rise in number of feedbacks we are getting. Ankit, kindly start with your audits and try to fix it. 

Training tickets 10/17/2012 

LTK527071649822X /LTK527071639628X/LTK527071639628X/LTK527071632032X/LTK527071637134X/LTK527071660527X – Richard – All credits entered by Richard for SendEarnings Member 203671 are incorrect. It is NEVER acceptable to enter two credits with the same Description, regardless of amount – they will ALWAYS be denied. Richard entered three separate credits for “Kmart – 8/31/2012” which would ALL be denied because they have the same Description. 
Additionally, Richard entered two credits for “Macy’s.com – 7/21/2012 Adjustment”, which would ALSO all be denied because they have the same Description. After further investigation, it looks like Richard entered the wrong amount for the first credit, then re-entered for the right amount. However, no attempt was made to escalate the ticket or in any way let me know that one of the credits was wrong. 
In the future, if you enter multiple Cash Shopping credits on the same day, you need to put a # in the description, like with Cash Tasks or Grocery Coupons. 

LTK527071872647X – Esther – The manual credits entered for this ticket are VERY alarming. No description was included for ANY of the Survey Sampling credits, even though we have clearly told you that ALL Survey Sampling credits MUST have a description. If I had not found these improperly entered credits, and they had been approved, this Member would NEVER be able to receive Survey Sampling credits ever again. This is a very basic part of entering Manual Credits, so please review our Manual Credit Description Requirements document. 

LTK527071862813X – Kate – Please the Member you were assisting clicked on “Proactiv 09-13-2012 ”. That is the correct name of the Offer she should have been credited for. Instead, you credited her for “ Proactiv ”. “Proactive” is a Cash Shopping Merchant, which is entirely separate from the Offer “Proactiv 09-13-2012”. You can tell that Proactiv 09-13-2012 is the one the Member clicked on by looking at her clicks. You can also tell that it is a Cash Offer because in her click it says she viewed it in her “Mailbox – PaidEmail”. We don’t send Cash Shopping merchants via email. Please pay attention to these differences in the future. You can look at Richard, Anthony and Alan’s tickets below to see more info. 

LTK527071776834X /LTK527071733595X/ LTK527071896716X –Richard and Anthony and Alan – Great job entering these Proactiv credits properly! 
Richard, great job for understanding that Member was asking for credit for the Cash Offer Proactiv Solution and properly entering credit. 
Anthony, great job for seeing that the Member’s click was for the Cash Shopping merchant Proactiv and correctly entering as Cash Shopping! 
Alan, great job for noticing that the Member clicked on Proactiv 09-13-2012 and making sure to enter credit for that exact Offer. 

LTK527071853971X - Kate – This Member said he didn’t do the Offer through InboxDollars. A Member is not eligible for credit for an Offer that they completed elsewhere. A Member can only receive credit for an Offer that they complete through InboxDollars. 

LTK527071584307X – Kevin – This Member is NOT a part of our Referral Center test group and should NOT have been told so. 

Rgds Subir